Zaitoonah (“we,” “us,” “our”) operates two private chalets located on the Dead Sea, Jordan, and offers information, booking inquiries, and reservation services through www.zaitoonah.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or book a stay with us.
By using the Site or submitting a booking request, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
When you make a booking inquiry, reservation, or contact us through the Site, we may collect:
- Full name
- Email address
- Phone number / WhatsApp number
- Nationality and country of residence
- Preferred check-in and check-out dates
- Number of guests
- Payment details (processed via our secure payment provider — see Section 4)
- Copy of ID or passport (where required for check-in, per Jordanian tourism and residency regulations)
- Special requests (dietary needs, accessibility needs, occasion details)
- Any other information you choose to share with us, such as through inquiry forms or WhatsApp/email correspondence
1.2 Information Collected Automatically
When you browse the Site, we and our service providers may automatically collect:
- IP address and approximate location
- Browser type and device information
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies (see Section 5)
1.3 Information from Third Parties
If you book through a third-party platform (e.g., Booking.com, Airbnb, or a travel agent) that forwards your details to us for the purpose of fulfilling your stay, we may receive your name, contact details, and reservation information from that platform.
2. How We Use Your Information
We use the information we collect to:
- Process and confirm chalet bookings and reservations
- Communicate with you regarding your stay (confirmations, check-in instructions, changes, cancellations)
- Verify identity for check-in, as required by Jordanian law
- Process payments and issue receipts/invoices
- Respond to inquiries, questions, and customer service requests
- Send you relevant updates, offers, or promotions (only if you have opted in)
- Improve our Site, services, and guest experience
- Comply with legal, tax, and regulatory obligations in Jordan
- Detect, prevent, and address fraud, security issues, or technical problems
We do not use your personal data for any purpose incompatible with the reasons it was collected without informing you first.
3. Legal Basis for Processing
Where applicable (e.g., for guests from the EU/EEA or other regions with data protection laws), we process your personal data on the following bases:
- Contractual necessity — to process your booking and provide the chalet stay
- Legal obligation — to comply with Jordanian tourism, residency, and tax regulations
- Legitimate interest — to operate and improve our business, prevent fraud, and communicate with guests
- Consent — for marketing communications and non-essential cookies, which you may withdraw at any time
4. Sharing of Information
We do not sell your personal information. We may share your information with:
- Payment processors — to securely process reservation payments and deposits
- Service providers — such as cleaning staff, property management tools, or booking/reservation software, solely to fulfill your stay
- Government and regulatory authorities — where required by Jordanian law (e.g., guest registration for tourism accommodations)
- Third-party booking platforms — if your reservation originated through one of these platforms
- Professional advisors — such as accountants or legal counsel, where necessary
- Successors — in the event of a business transfer, merger, or sale of Zaitoonah, your data may be transferred as part of that transaction
All third parties we work with are required to protect your data and use it only for the purposes we specify.
5. Cookies and Tracking Technologies
Our Site may use cookies and similar technologies to:
- Remember your preferences
- Understand how visitors use the Site
- Improve Site performance and user experience
- Support booking forms and inquiry functionality
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site, such as booking forms.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal, accounting, or reporting obligations under Jordanian law
- Resolve disputes and enforce our agreements
Guest registration records required by Jordanian tourism authorities may be retained for the period mandated by applicable regulations. Once no longer needed, your data is securely deleted or anonymized.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure payment processing, restricted access to guest data, and secure storage practices.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. International Guests and Data Transfers
As Zaitoonah welcomes guests from around the world, your information may be processed or stored outside your home country, including in Jordan. Where required, we take steps to ensure appropriate safeguards are in place for any such transfers.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data, subject to legal retention requirements
- Object to or restrict certain processing of your data
- Withdraw consent for marketing communications at any time
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us using the details in Section 12.
10. Children’s Privacy
Our Site and services are not directed at children under 18. We do not knowingly collect personal information from minors without the involvement of a parent or guardian as part of a family booking.
11. Third-Party Links
Our Site may contain links to third-party websites (e.g., social media, booking platforms, or maps). We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies separately.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Zaitoonah Chalets Dead Sea, Jordan Website: www.zaitoonah.com Email: [insert contact email] Phone/WhatsApp: [insert contact number]
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The “Last Updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.